Refund & Return Policy

Returns & Exchanges

We want you to be satisfied with your Essentials purchase. If you are not completely happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

To qualify for a return, items must be:

• Unworn, unwashed, and in original condition
• All original tags and packaging intact
• Accompanied by proof of purchase or order confirmation

Please note that sale items marked at 40% off or greater may be subject to different return conditions. Contact us before initiating a return if you are unsure about eligibility.

How to Initiate a Return

1. Email us at Saleessentialstracksuitus@essentialstracksuitus.com with your order number and reason for return.
2. Our team will respond with return authorization and shipping instructions within 2–3 business days.
3. Pack the item securely and ship it using a trackable service. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
4. Once received and inspected, we will process your refund or exchange within 5–7 business days.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include clear photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale or clearance
• Items that show signs of wear, washing, or alteration
• Items returned without prior authorization